Return and Refund Policy

Please read these Terms and Conditions carefully before using LoadFinder services. Name “LoadFinder” or “We”, “Us”, or “Our”) a company registered and operating under the laws of the Kingdom of Thailand. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in (“Website“) (collectively with the site, referred to as “Services“). 

  1. Return Policy

LoadFinder will not accept any returns on any shipments without prior agreement and notification. We are not responsible for any damage/loss to your items. We are fully committed to maintaining the standard of delivery services in Thailand. If any items are damaged/missing, we will carry out a review and adjudicate if any refund should be made. Please ensure that you have already mentioned if your items require special attention during loading, transport or unloading, such as fragile or hazardous items. During loading, your shipment will be checked for any damage or missing items if the shipment is not sealed. 


Upon delivery and receiving the file of signed POD’s, there will not be any refund given. If you need to cancel this delivery after the goods have already been collected, you may be entitled to a partial refund, this will be decided upon after reviewing the time/distance since the load was collected at origin. If a refund is approved, your refund for your shipment will be provided in credit on our website and/or return via the same method of payment made to us.


The failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies. 


LoadFinders Terms and Conditions are strictly governed by Thai law and all parties will carry out all work in accordance and adhere to the Thai legal system.


These Terms and Conditions are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person that is not a party to them. No person shall derive any benefit or have any right, entitlement or claim in relation to this Terms and Conditions. 


We reserve the right to update this Return and Refund Policy at any time and any changes may be made without notice to you. We recommend you to read this Return and Refund Policy periodically. 

By continuing to access or use Our Services after those revisions or changes become effective, you agree to be bound by the revised terms. If you do not agree to the new Return and Refund Policy, please stop using the Website and/or Our Services. 

All of our rights are reserved.